TERMS AND CONDITIONS

  1. GENERAL

1.1. Hollaysnaturells.com is a website operated by Hollays (henceforth referred to as Hollaysnaturells, “us” or ”we”), a company registered in Sweden under registration number 941021-0869 and located at Hyggesvägen 6, 151 54, Sodertälje, Stockholm, Sweden.

1.2. Our VAT number is SE941021086901.

1.3. Hollaysnaturells can be reached for any question regarding these Terms and Conditions and matters regarding order, inquiry and purchase at the following email address: customercare@hollaysnaturells.com

1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (henceforth referred to as “you” or the “Customer”) on the hollaysnaturells.com domain, any sub-domains or mobile websites from the moment you place an order, through payment till the point of delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Please make sure you have read and understood them before placing an order. The Customer and Hollaysnaturells are henceforth collectively referred to as the “Parties”.

1.5. Hollaysnaturells reserves itself the right to amend these Terms and Conditions from time to time. The Parties

shall only be bound by the Terms & Conditions which are online the day the order is placed.

1.6. In these Terms and Conditions, the following terms shall be interpreted as seen below:

  • Site – The domain, sub-domain and mobile website of Hollaysnaturells.com
  • You – The customer who places an order.
  • Customer – The individual who places an order.
  • Working Day – A day which is neither a Saturday or Sunday nor public holiday in the Customer’s country.
  • Order – The order submitted by you on the Site to purchase product(s) from us.
  • Content – All texts, graphics, videos, pictures and all other information published on the Site.
  • Third Party Sites – means any site not provided by Hollaysnaturells.com
  • Contract – The order placed by you for the purchase of product(s) in accordance with these Terms and

Conditions.

  1. i) Words imparting the singular shall include the plural and vice versa.
  2. 2. CONCLUSION OF CONTRACT

2.1. By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions

2.2. You must be at least 16 years of age and ensure that all the details you provide to us are accurate.

2.3. The parties agree that the photos of the goods for sale on the website have no contractual value.

2.4. Hollaysnaturells.com retains the right to refuse any purchase request made by you for legitimate grounds. An example of such instance is if we are unable to process your payment or if a product is out of stock. If your order is accepted, we will inform you through the email you provide to us while making the order as described under provision 2.5.

2.5. Our Site will guide you step by step to ensure the finalization of your purchase. You will be informed with a recap detailing all necessary information of your order before finalizing your purchase. We strongly recommend that you check through all the details of your order before finalizing your purchase as we cannot guarantee that we will be able to change/correct your details afterwards.

2.6. You will receive a confirmation email with all the details of your purchase once you have finalized an order on the Site. This email is only an Acknowledgment of your order not a contract of sale. A contract between us and you for the purchase of the product will be created once your order has been dispatched from our warehouse.

2.7. Products are subject to availability. If a Product runs out of stock between the time you place an order on our website and the time we are able to processes it, we will cancel the purchase of such product since it is no longer available. If this happens, we will notify you and issue a refund.

2.8. If for any reason we are unable to process your order, you will receive a cancellation email. If payment has already been withdrawn for such cancelled order, we will refund the same amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, Hollaysnaturells will contact

you.

  1. PRICING AND PAYMENT

3.1. Prices seen on the Site apply to all orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed and stated during the checkout process.

3.2. Hollaysnaturells has the right to change or update information at any time without any prior warning, including errors with prices, details and descriptions that are seen on the Site.

3.3. If an incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions stipulated in provision 1.3 of these Terms and Conditions.

3.4. We offer various types of payment methods. You will be able to find all the payment methods available during the checkout process. Please note that we do not accept cash or cheques.

3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout.

3.6. If the provider refuses to, or does not for any reason, authorize payment, the order will be cancelled, and you will then be notified by email and/or during checkout.

3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.

3.8. We reserve the right to withdraw such special offers or discounts at any time, without prior warning.

  1. SHIPPING AND DELIVERY

4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.

4.2. We aim to dispatch orders within one (1) to two (2) working days following the order confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.

4.3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been approved.

4.4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The proposed delivery date starts from the moment you receive your confirmation email.

4.5. Depending on where you are located, you will be given various delivery options. The cost of the delivery will depend on the delivery option you have choosen. You will be able to find all the delivery methods available for your country during the checkout process.

4.6. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to an insufficient or inaccurate information about the delivery address while placing the order.

4.7. Our carriers will make every effort to deliver your order within the specified/calculated delivery date. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the specified/calculated delivery date.

4.8. Our carriers do not deliver on weekends and public holidays.

  1. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

5.1. You can return products for any reasons up to ten (10) days after receiving your order. Returns are not accepted for a discounted item(s). Seals on item(s) have to remain intact and untouched, broken seals render item(s) unreturnable.

5.2. Hollaysnaturells will Not bear the cost of return.

5.3. Before making a return, please send an email to our Customer Service Department at customercare@hollaysnaturells.com within 5 days of receiving your shipment. Include your order number and the reason you want to return the ordered item(s). A Customer Service representative will reply to your message and issue a Return Merchandise Authorization number, (RMA).

5.4. Returns will not be accepted without prior authorization and must be accompanied by a copy of the Order Summary & Invoice. We must receive the item(s) within ten (10) calendar days after the RMA number is issued. If the merchandise is not delivered to our warehouse within the authorized time period, the RMA will be canceled.

5.5. Once we have processed your return, you will receive a credit memo email. Thereafter, You will then receive your refund within two (2) to five (5) working days. We will refund the amount paid, the refund will not include any delivery cost you have paid. All refunds will be processed using the same method of payment you used during the time of purchase.

  1. 6. LIMITATION OF LIABILITIES AND WARRANTIES

6.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.

6.2. Any information and contents on the Site should not be taken as Hollaysnaturells giving advice of any kind.

  1. TRADEMARKS

7.1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of Hollaysnaturells. Prior written permission from Hollaysnaturells is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in aanyways

  1. COMPLAINTS

8.1. We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers with complaints or intend to make a complaint are encouraged to contact our customer care team as soon as possible under the conditions stipulated in provision 1.3 or using the contact information on the Site.

  1. 9. PRIVACY POLICY

9.1. Please check our Privacy Policy which forms part of these Terms and Conditions.

  1. CONFLICT OF TERMS AND CONDITIONS

10.1. If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate pecifically to a particular section of Hollaysnaturells supersedes

  1. SEVERABILITY

11.1. If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.

  1. LAWS AND DISPUTES

12.1. These Terms and Conditions are governed and construed in accordance with Swedish law.

12.2. Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Swedish law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution fails, Swedish courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions. This provision shall not deprive European consumers from their national statutory rights.

12.3. In the event of a dispute or claim associated with these Terms and Conditions, we will comply with the decision of the Swedish National Board for Consumer Complaints or the corresponding authority in the respective country.

These terms and conditions are created on 13th July 2018.